At Vathila Farms, we are committed to providing our customers with seamless and reliable shipping and delivery experience. Please read the following shipping and delivery policy carefully to understand how we process and deliver your orders:
We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customer’s requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered. We appreciate our customers buying during Holidays and during natural calamities, and we make all efforts to ship the goods during Holidays / natural calamities, but we do not guarantee shipping or deliveries during those days.
Delivery charges may apply based on the weight / dimensions of the products and the delivery location. The exact delivery charges will be calculated and displayed during the checkout process. Please note that additional charges may apply for International, express or expedited shipping. The following conditions are applicable for shipping International Orders. Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers. We will chose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few the providers for giving the best shipping price to our esteemed customers. International Shipping charges are actual charges collected by the 3rd Party. Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.
For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.
Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery. Vathila Farms will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider. Vathila Farms shall and cannot be liable for any damages/loss due to lack of proper shipping information. At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk. We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
For any further clarifications or information please visit to www.vathila.com
We aim to dispatch all orders on the same day of receiving the order, provided the order is placed during our working hours. Orders placed after working hours or on weekends and public holidays will be dispatched on the next working day.
Delivery times may vary depending on the delivery location and courier service availability. In general, you can expect your order to be delivered within 2 to 7 days from the date of dispatch. While we make every effort to ensure timely delivery, please note that delivery times may be affected by unforeseen circumstances or external factors beyond our control.
We take great care in packaging your orders to ensure that they arrive in perfect condition. Our packaging is tailored to the specific requirements of each product, providing adequate protection during transit.
We ship our products through reputed courier services and lorry services, depending on the size and weight of the products. You can rest assured that your order will be handled with care and delivered efficiently by our trusted shipping partners.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status of your delivery and estimate the expected delivery date.
If you have any questions or concerns regarding shipping and delivery, please feel free to contact our customer support team at Wehear@vathila.com. Our dedicated team is here to assist you and ensure a smooth shipping and delivery process.
Thank you for choosing Vathila.com. We look forward to serving you and delivering your orders with care and efficiency.
Vathila Farms collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Vathila Farms also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Vathila Farms. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Vathila Farms for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Vathila Farms Web site.
This privacy statement applies solely to information collected by this web site. Vathila Farms encourages you to review the privacy statements of Web sites you choose to link to from Vathila Farms so that you can understand how those Web sites collect, use and share your information. Vathila Farms encourages you to be aware when you leave the Vathila Farms site and to read the privacy statements of each and every web site that collects personally identifiable information. Vathila Farms is not responsible for the privacy statements or other content on Web sites outside of the Vathila Farms.
Vathila Farms collects and uses your personal information to operate the Vathila Farms Web site and deliver the services you have requested. Vathila Farms also uses your personally identifiable information to inform you of other products or services available from Vathila Farms and its affiliates. Vathila Farms may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Vathila Farms does not sell, rent or lease its customer lists to third parties. Vathila Farms may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Vathila Farms may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Vathila Farms, and they are required to maintain the confidentiality of your information.
Vathila Farms does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Vathila Farms keeps track of the Web sites and pages our customers visit within Vathila Farms, in order to determine what Vathila Farms services are the most popular. This data is used to deliver customized content and advertising within Vathila Farms to customers whose behavior indicates that they are interested in a particular subject area.
Vathila Farms Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Vathila Farms or the site; (b) protect and defend the rights or property of Vathila Farms; and, (c) act under exigent circumstances to protect the personal safety of users of Vathila Farms, or the public.
A cookie is a small data file that is written to your hard drive that contains information about your visit to a web page. Personally identifiable information is not stored in these cookies. First Party Cookies are set through the Vathila Farms website directly, including the Google Analytics cookie.
An anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.
If you prefer not to receive cookies, you may configure your browser not to accept them at all, or to notify and require approval before accepting new cookies. Some web pages/sites may not function properly if the cookies are turned off, or you may have to provide the same information each time you visit those pages.
Vathila Farms Website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). We also use Google Analytics Demographics and Interest Reporting, part of a larger category of features known as Google Analytics Advertising Reporting Features. Google Analytics uses cookies (described above) to help the websites analyze how users use the sites. The information generated by the cookie about your use of the website (including possibly your IP address) will be transmitted to and stored by Google.
Vathila Farms may use information for Remarketing, Google Display Network Impression Reporting, or Google Analytics Advertising Reporting Features. Vathila Farms and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on someone’s past visits to our website.
Vathila Farms and third-party vendors, including Google, use first-party cookies and third-party cookies to display content specific advertisements to visitors that have previously visited our website when those visitors go to other websites.
Vathila Farms and third-party vendors, including Google, use first-party cookies and third-party cookies together to report how visitor ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our website.
Vathila Farms may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to report, optimize and deliver interest-based advertisements.
Users can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by using Google Ads Settings. For more information, please visit Google's Privacy policy.
While no computing environment is 100% secure, Vathila Farms uses best efforts to secure your personal information from unauthorized access, use or disclosure. Vathila Farms secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Vathila Farms will occasionally update this Statement of Privacy to reflect community and user feedback. Vathila Farms encourages you to periodically review this Statement to be informed of how Vathila Farms is protecting your information.
Vathila Farms welcomes your comments regarding this Statement of Privacy. If you believe that Vathila Farms has not adhered to this Statement, please contact Vathila Farms at wehear@vathila.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
VATHILA FARMS
87/8, Vaipannai Road, L.Endathur, Chengalpet District, Madurantagam Taluk, Tamilnadu - 603406. India
