Once an order is confirmed, Vathila Farms will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an the amicable solution that is fair to all parties.
Vathila Farms needs to be notified of a damaged product within 5 days from the delivery date via email to wehear@vathila.com
• In the email, the order number, image of the invoice, one outer box image, and two clear images of the damaged product to be sent.
• In the case of multiple item shipments, only the affected product can be returned and replaced.
• We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
• The email will be responded to within 24-48 hrs and assistance will be provided thereafter.
• Vathila Farms needs to be notified of missing products within 48 hours of the order delivery date via email to wehear@vathila.com
• In the email, the order number, the image of the invoice, one outer box image, and two clear images of the opened box with all items received to be sent.
• We will be unable to accept a refund request but we will be happy to promptly re-send the missing product
• An email will be responded to within 24-48 hrs and assistance will be provided thereafter.
• Vathila Farms needs to be notified of spoilage of product within 10 days from the delivery date via email to wehear@vathila.com
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
• We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made mostly by hand, so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
• We will work with you on providing an amicable solution.
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
• The email will be responded to within 24-48 hrs., and assistance will be provided thereafter.
At Vathila Farms, we understand that sometimes plans change, and you may need to cancel your order. We have a simple cancelation policy in place to ensure that our customers have a hassle-free experience.
• Orders will only be cancelled if they have not been dispatched.
• Once the order has been dispatched, it cannot be cancelled.
• If your cancellation request is accepted, we will refund the entire amount to your original payment method within 7 business days.
• Vathila Farms reserves the right to cancel orders at any time due to unforeseen circumstances, such as product unavailability or quality issues. If we cancel your order, we will notify you and refund the entire amount.
Please note that our cancelation policy is subject to change without prior notice, and the updated policy will be reflected on our website. If you have any questions or concerns regarding our cancelation policy, please feel free to contact our customer support team at
+917272046460 or wehear@vathila.com
